Refund policy

Every piece is handmade and therefore one of a kind.

Martina encourages you to ask questions prior to purchase so that you are able to purchase with confidence . For this reason our sales are final, refund or store credit will not be offered.

Made-to-order and bespoke commissions are final sale.

Your hat will be insured for its value during transit. If your hat arrives and it is damaged, please contact us within 5 days of its arrival with photos included. Martina will contact you within 48hrs in regards to a resolution.

This policy is in addition to your rights under Australian Consumer Law, which are not affected.